Mr. Crenshaw:

I want to thank you for the competent, friendly and kind customer service I received from your company. I needed a lift put in my minivan and I was trying to decide between two companies to do the install. I picked Mobility Center of VA because of the customer service. Since this is my first lift I had many questions and I am sure that I might have asked the same question twice. But no matter how many questions I had or how long he was on the phone with me, Jason was very patient. He took the time to explain in detail what each lift did and how it worked. I will recommend Mobility Center of VA to anyone who has mobility issues and needs help.

Thanks again, for the great customer service.

Karlyn
Karlyn Carroll
Registrar
Girl Scouts of the Commonwealth of Virginia

Lee,

I want you to know that in my 42 years being a person with a disability, working on about my 5th or 6th adapted van, I rarely come across a company like yours that truly puts the customer first and goes out of its way to ensure that the person with a disability indeed gets what will best meets their needs. Every person I dealt with in your company was very helpful and respectful to me as a customer. I appreciate everything you all did for me including the cost of the van and build out, taking back equipment that you special ordered for me based on my first evaluation, and doing a great job in the conversion. I’m very confident that I'll be back on the road again soon, thanks to the great work your company did for me. You can expect future referrals from me in the future, as I will gladly let other people in the disability community know about how I was treated and served. I greatly appreciate everything you all did for me.

Sincerely,

Steve Johnson

Our experience with Lee and his family owned organization was exceptional!! He came in on his day off just to meet our daughter and build a van to meet her needs. We tried many vans to accommodate our daughters wheelchair size, and Lee demonstrated great patience as we worked through this process. We received the van at our house in record time and now we couldn't be happier!! Hannah loves her "New Wheels"!

Thanks Lee again for everything, please let us know if we can do anything else to help you and your family.

Jon, Traci & Hannah Fentress

I wanted to make you aware of one the companies that I work with when patients are in need of alternatives for safe patient transfers and wheelchair accessible vans. The Mobility Center of Virginia have been in business for 20+ years and have a knowledgeable, caring and stable staff that have been with them for years. The company is locally owned and they have a strong commitment to the community even in these difficult economic times. Their staff understands this disease and actually contact me to see how aggressive the disease is so that they are realistic in the product that they provide. They are very sensitive to our patient’s and family’s needs. They do not sell something to just make a sale.

They carry portable barrier free lifts and can bring it to your patient’s home, your support group or clinic for an exhibition and to educate. They also sell new and used wheelchair vans and can bring them out to your patient’s home or to support groups. They are very accommodating.

Several months ago, I had a family who had purchased a barrier free lift from another local dealer and the lift had broken. That dealer came out to fix the lift and accused my patient’s spouse of tampering with the lift, which never happened, voiding the warranty. This dealer claimed that the repair of the lift would cost at least $1,000. I asked the family to contact the Mobility Center of Virginia and ask for them to give an estimate for repair of the lift. The repair job went from being a $1,000 repair job by the company that installed the lift to a warranty covered repair job, costing under $200. It also turned out that the family were never given an operators manual on the lift, nor were they told that the installing company should have provided yearly checkups on the lift. The Mobility Center of Virginia took care of all of that.

They are the only dealer that I would ever think of purchasing a van from.

Sarah Stein, Patient and Family Services Coordinator
ALS Association DC/MD/VA Chapter

Dear Jason

Jane and I would like to tell you how happy we are with our new van. It has been all that we hoped for. As you know, this is the third van that we have purchased and we believe the best. We appreciate you and Lee giving us guidance and direction as we were making the decision. You never pushed us, indeed the opposite was true. We really felt that you had our best interests at heart. Our feeling during the whole experience was that we were dealing with a family, a family that cared.

The day that we picked up our new van proved to be memorable. It seems that the whole staff was working to make sure that we understood all the workings of our van and to make sure that all our questions were answered. Even the people in the service department were willing to spend as much time with us as necessary, and always with a smile on their faces.

We are looking forward to a long and meaningful relationship. We know that the entire staff of the Mobility Center of Virginia will always be ready to respond to any need or question that we might have.

Most sincerely,
Bill T.
Farmville, VA

We would like to express our thanks to the staff of the Mobility Center of Va for the wonderful year of service you have given to us and the disabled community. Whether it is your receptionist, bookkeeper, sales, van/wheelchair repair, or installation department, we know we can depend on qualified people. The dedication of all your personnel has saved us many hours of frustration and it is comforting to know you are available when we need assistance.

Again, thanks to each of you.

Harry & Julie Donald

"The Mobility Center of Virginia continues to be a wonderful experience for me. The equipment they have provided me has vastly expanded my capabilities and self-confidence. And the employees, particularly Jason Blackwell, have all been extremely helpful and accommodating.

The Mobility Center of Virginia is great and I strongly recommend it."

Thanks, Mike High

The Mobility Center of Virginia is such a wonderful company. The people that work there are so nice and kind and they really do care about you. A while back I had no way of getting my grown daughter out of bed and into the shower, well they heard about us and came out to look at how things were and before we knew it the Mobility Center of VA installed for my daughter a new roll in shower, and they even put in a Barrier Free Ceiling Lift in her room. Now, I can get her in and out of bed and into the shower with no problem. The Mobility Center people keep in touch with us to see how we are doing, you don't find a company such as this very often.

Thank you Mobility Center,
Carol and Tina